Job Description

The main purpose of the job is:

• To maintain all HeadCount and IdentiPark network equipment
• To be responsible for any escalated support issues of all aspects of the client network and SLA’s
• Conduct meetings between various functionalities to facilitate the flow of work
• Conduct site surveys to determine service requirements including reticulation requirements

Functions of the Job

The key tasks are:

• Installation & maintenance of Headcount/IdentiPark Ethernet & 422 networks.
• Quality Control
• Project Management
• Customer service
• Inventory control
• Proactive Maintenance
• Site surveys for Installations
• Site Meetings
• Training clients on software
• Cabling (Cat 5 & 6)
• Customer focused
• Good communication skills

Structure

The candidate will report to the Operations Manager.

His/her inter-personal roles within the department and organisation will be:

• To liaise with systems management.
• Liaise with field technicians.

Requirements of the Candidate

• Five years of full-time work experience of which three years of full-time experience providing technical level support services on client equipment/systems
• Work experience in service and maintenance and installation of client equipment including cabling of networks
• Knowledge and experience in providing business solutions in the LAN – CAT 5/6 cabling space to the end user
• Experience in leading technical projects from conceptual through to implementation phases
• Cope well under pressure.
• Accountability for work carried out.
• Works well individually and in a team.
• Grade 12 certificate.
• The following are crucial competencies required for success:
• Analytical – able to grasp problems and identify solutions.
• Methodical – detail-oriented with a logical approach to problem-solving.
• Fast learner – able to grasp new skills easily and apply them to daily work.
• Enthusiastic – able to approach challenges positively and suggest new approaches or solutions.
• Meticulous with attention to detail.
• Have a valid driver license and willing to travel to surrounding provinces. At times staying in remote locations from the Gauteng Province.
• Available at short notice to work after hours.

Necessary: The Candidate must be:

• Customer focused
• Have good communication skills.
• Be adept with hardware and software.
• Trustworthy, accepts responsibility and be accountable.
• Self-motivated and a self-disciplined worker.
• Process and analysis driven.
• Based in the Gauteng Province.
• Must have a secure location to park the company work vehicle.

 Accountability

The Junior Service Technician is accountable to the Operations Manager.

Success in the function is more objectively measured by:

• Communication with clients.
• Ability to prioritise tasks.
• Report to the Operations Manager and liaise with him on any issues.
• Hardware, Operating systems, utilities, Proprietary software applications and end user running on the LAN/WAN or stand-alone installations.
• Hardware and software support on HeadCount and IdentiPark Networks.